Alistair is a Chartered Loss Adjuster (ACILA) with over 18 years of experience handling major loss claims across the UK. He specializes in disputing rejected claims and managing the forensic investigation process for fire and flood incidents. Currently, he consults for policyholders to ensure fair payouts from major insurance providers.
Alistair Thorne holds a degree in Risk Management from Glasgow Caledonian University and is an Associate of the Chartered Institute of Loss Adjusters (CILA). His career began on the insurer's side, working for two of the UK's largest composite insurers, where he managed a portfolio of catastrophic loss claims exceeding £50 million annually. Frustrated by the bureaucratic hurdles policyholders faced, Alistair pivoted to independent consultancy, applying his insider knowledge to help homeowners navigate the complex 'First 48 Hours' of a claim. He is an expert in interpreting ambiguous policy wording regarding 'wear and tear' exclusions and has successfully overturned hundreds of decisions involving storm damage and escape of water. Alistair utilizes advanced thermal imaging technology and moisture mapping to prove the extent of damage that standard inspections often miss. His writing aims to demystify the loss adjusting process, empowering homeowners to present irrefutable evidence to their insurers. He frequently lectures on the Financial Ombudsman Service (FOS) appeals process and the Consumer Insurance (Disclosure and Representations) Act. Alistair is dedicated to ensuring that 'Treating Customers Fairly' is more than just a regulatory slogan.